Refund and Returns Policy for K2 Fusion Shop
At K2 Fusion Shop, customer satisfaction is our top priority. We are committed to ensuring you have a seamless shopping experience. Please read our refund and returns policy carefully to understand how we handle product returns and refunds.
Refund and Returns Policy Overview
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Eligibility for Refunds and Returns:
We accept returns and offer refunds for items that meet the following conditions:- The item was damaged during transit or arrived defective.
- The wrong item was shipped to you.
- The request for return or refund is made within 14 days of receiving the product.
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Non-Refundable/Non-Returnable Items:
Due to the nature of certain products, the following items are not eligible for refunds or returns:- Opened or used products.
- Items damaged due to misuse or improper handling by the customer.
- Products marked as “Final Sale.”
How to Initiate a Return or Refund
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Contact Us:
Email our support team at [email protected] with your order number, proof of purchase, and details of the issue. If applicable, attach clear photos of the damaged or incorrect product. -
Approval Process:
Once your request is reviewed, we will notify you of the approval or rejection of your return or refund request. Approved returns will be provided with return instructions. -
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to an error on our part.
- Returned items must be in their original packaging, unused, and accompanied by proof of purchase.
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Refund Processing:
- Refunds will be processed once we receive and inspect the returned item.
- Refunds will be issued to the original payment method within 7-10 business days of approval.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery to report the issue. We will resolve the problem promptly by offering a replacement, exchange, or refund.
Cancellations
Orders can only be canceled before they are shipped. Once your order has been dispatched, it cannot be canceled.
Exchanges
We offer exchanges for items of equal value if the product is defective or damaged. Contact us to initiate an exchange request.
For any further questions or concerns, please don’t hesitate to reach out to our customer service team at [email protected].
Thank you for choosing K2 Fusion Shop!